Terms of service
TERMS OF SERVICE
Last updated: 12/2025
Welcome to the EGOÉ online store, operated by Egoé base, s.r.o., with its registered office at Bílovice 519, 687 12 Bílovice, Company ID: 27679675. These Terms of Service govern the use of our website, the purchase of products, and related services.
By using our website and submitting an order, you confirm that you have read, understood, and agree to these Terms of Service.
1. Access and account
Creating a user account is not required to make a purchase. If you choose to create an account, you are responsible for the accuracy of the information provided, the security of your login credentials, and all activity carried out under your account.
You may not transfer your account or login credentials to third parties.
2. Our products
We strive to display our products as accurately as possible. However, colors and appearance may vary depending on your device.
Product descriptions and availability may change without prior notice. We reserve the right to limit the quantity of products per customer.
3. Orders and contract formation
By submitting an order, you make a binding offer to purchase. The contract is concluded upon confirmation of the order by us.
The customer is obliged to review the order details. After submission, changes to the order may not always be possible.
Returns or complaints must be handled exclusively in accordance with our Complaints Procedure and Withdrawal Conditions.
The goods are intended for end consumers only and not for resale.
4. Prices, payments, and invoicing
All prices are final. Shipping costs are not included and are displayed before the order is completed.
Prices may vary depending on current promotions and are not guaranteed to remain unchanged.
The customer is obliged to provide accurate and up-to-date payment and billing information. By placing an order, you confirm that you are authorized to use the selected payment method.
5. Delivery of goods
Goods are delivered using the methods selected in the order. Stated delivery times are indicative only.
The risk of damage to the goods passes to the customer upon receipt from the carrier.
We are not liable for delays caused by the carrier, customs procedures, or unforeseeable circumstances.
6. Intellectual property
All content on the website – including texts, photographs, graphics, videos, logos, and design – is protected by copyright and is the property of Egoé base, s.r.o. or its partners.
You may not copy, modify, distribute, or otherwise use this content without prior consent.
7. Optional tools and third-party applications
The website may contain extensions or tools provided by third parties. You use these at your own risk.
We are not responsible for the functionality, updates, or security of third-party tools.
8. Third-party links
The website may contain links to websites not operated by us. We are not responsible for their content or security.
We recommend reviewing the terms and conditions of third-party services before using them.
9. Relationship with Shopify
The e-shop is operated on the Shopify platform. Shopify is not responsible for the content of our store or for your purchases.
All contractual relationships are concluded exclusively between the customer and Egoé base, s.r.o.
10. Personal data protection
All processing of personal data is carried out in accordance with our internal policies and applicable legal regulations, in particular the GDPR.
The data controller is Egoé base, s.r.o.
11. Feedback
If you provide us with any feedback (reviews, suggestions, ideas), you grant us the right to use such content for marketing and operational purposes.
12. Errors, changes, and availability of information
Information on the website may contain inaccuracies or typographical errors. We reserve the right to make corrections or changes at any time without prior notice.
13. Prohibited use
It is prohibited to:
– violate applicable laws,
– compromise website security,
– interfere with the operation of services,
– upload harmful content or spam,
– attempt unauthorized access.
Violations may result in account suspension or refusal to provide services.
14. Termination of use
We may terminate the use of services at any time in the event of a breach of these Terms. All obligations incurred prior to termination must be fulfilled.
15. Disclaimer of warranties
Products and services are provided “as is” to the extent permitted by law. We do not guarantee uninterrupted operation of the website or error-free content.
16. Limitation of liability
To the extent permitted by law, we are not liable for:
– loss of profit,
– loss of data,
– damage caused by improper use of products,
– damage caused by third parties or service outages.
This does not affect your rights regarding claims for defective goods.
17. Indemnification
You agree to indemnify us for any damage arising from your breach of these Terms or applicable laws.
18. Severability
If any provision of these Terms is found to be invalid, the remaining provisions shall remain in force.
19. Entire agreement
These Terms of Service constitute the entire agreement between the customer and Egoé base, s.r.o. regarding the use of the e-shop.
20. Assignment
You may not assign any rights or obligations under these Terms without our prior consent.
21. Governing law and jurisdiction
These Terms are governed by the laws of the Czech Republic. Any disputes shall be resolved by the courts of the Czech Republic.
22. Changes to the Terms
We reserve the right to update these Terms. The updated version becomes effective upon publication.
23. Contact details
Egoé base, s.r.o.
Bílovice 519, 687 12 Bílovice
Phone: +420 737 420 524
E-mail: shop@egoe.eu
Company ID: 27679675